Frequently Asked Questions - ARIVO

Question 1

What services does ARIVO offer?

Accepted Answer

ARIVO offers luxury holiday planning, business and first class flight bookings, corporate travel management, luxury cruise packages, travel insurance, and bespoke itinerary design for individuals and businesses across Australia.

Question 2

Where are ARIVO's offices located?

Accepted Answer

ARIVO has two offices - our Sydney headquarters at Level 1, 1-4 Link Road, Zetland NSW 2017, and our Adelaide office at Level 1, 62 Semaphore Road, Semaphore SA 5019. We serve clients nationally across Australia.

Question 3

How do I get a quote from ARIVO?

Accepted Answer

You can request a quote by calling 1300 759 600, emailing online.support@arivo.com.au, or filling in the contact form on our website at arivo.com.au/contact. Our consultants respond within one business day.

Question 4

What airlines does ARIVO work with?

Accepted Answer

ARIVO has partnerships with Emirates, Singapore Airlines, Qatar Airways, Cathay Pacific, Qantas, British Airways, Air New Zealand, and Etihad. We work across all three global alliances - SkyTeam, Star Alliance, and Oneworld - to find the best fares for every route.

Question 5

Does ARIVO handle corporate travel?

Accepted Answer

Yes. ARIVO's corporate division provides dedicated account managers, 24/7 global support, duty of care reporting, automated policy compliance, and real-time analytics dashboards. Companies on a managed travel programme can reduce travel costs by up to 33%.

Question 6

What cruise lines does ARIVO work with?

Accepted Answer

ARIVO works with Silversea, Regent Seven Seas, Viking, Seabourn, Oceania, Ponant, and the Ritz-Carlton Yacht Collection. Our cruise specialists handle cabin selection, shore excursions, dining reservations, and loyalty programme optimisation.

Question 7

How long has ARIVO been operating?

Accepted Answer

ARIVO was founded in 2014 and has over 10 years of experience in luxury leisure and corporate travel. We are ATAS-accredited, CLIA Australasia certified, and a member of the Ensemble Travel Group.

Question 8

Does ARIVO offer travel insurance?

Accepted Answer

Yes. ARIVO is certified to sell CoverMore Travel Insurance. We offer three plans - International Basic, International Comprehensive, and International Comprehensive+ - covering medical emergencies, trip cancellations, lost luggage, and COVID-19 events.

Question 9

What is ARIVO's cancellation policy?

Accepted Answer

Cancellation terms depend on the specific providers and services booked. Full details are provided in the terms and conditions included with every booking. Contact our team directly for clarification on your specific booking.

Question 10

Can ARIVO assist with visa applications?

Accepted Answer

Yes. ARIVO can guide you through the visa application process and assist with paperwork. Visa approval remains at the discretion of the relevant embassy or consulate. A processing fee applies for this service.

Question 11

When will I receive my travel documents?

Accepted Answer

Travel documents are typically delivered 1-2 weeks before your departure date. Documents are provided through UMapped, an app that keeps all your itinerary details accessible on your phone throughout the trip.

Question 12

How long does a refund take if I cancel?

Accepted Answer

Refund timeframes vary depending on the supplier and booking type. ARIVO will process your request as quickly as possible and keep you updated throughout the refund process. Contact our team to begin a refund request.